for seamless transfers

Shipping & Returns

We strive to deliver an excellent shipping & return process.

Do you process orders within 24 hours?All orders received before 15:00/03:00PM CET will be processed and shipped out the same day.

Do you ship with DPD, FedEx or TNT?Depending on your country, packages will be shipped with DPD or FedEx/TNT.

What is the transit time for Europe and non-European countries?For the most European countries the transit time is 1-3 business days. For all non-European countries the transit time will be 3-7 business days.

Do you process orders in the weekend?An order that arrives on the weekend will be processed and shipped on Monday.

Do you use track and trace?You can track the status of your orders via My MSP Medical. You will also receive your track & trace link by email together with the packing slip. A signature is required for receipt.

Can I return my goods?In the unfortunate event that the ordered goods are not as expected you can return these to us as legally regulated within the right of withdrawal.

How long do I have to return goods?You have up to 14 days after receipt to return the order to us without giving a reason. In this case, we kindly ask you to send us an email to to report the return to us, after which you will receive an RMA number from us to put on the box.

Do I have to pay the shipping cost when I return the goods?The costs of returns are for your own account. We recommend returning the package via DPD. The costs for this will vary depending on the country you are sending from.

Are the shipping costs of the original order refunded?If you return the order in full, we will refund the full purchase price, including shipping costs. If you only return part of the order, the shipping costs will not be refunded.


Mo - Fri: 08:00 - 17:00

Sa - Su: Closed